Refund and Cancellation Policy
This Refund and Cancellation Policy
(“Policy”) outlines the terms and conditions regarding refunds and
cancellations for the products and services (“Services”) provided by Swipe
Pointe Technologies (“Company,” “we,” “us,” or “our”). By purchasing and using
our Services, you agree to comply with and be bound by this Policy.
1. Definitions
- User: Any
individual or entity that purchases or uses the Services provided by Swipe
Pointe Technologies.
- Services: All
software solutions, products, and services offered by Swipe Pointe
Technologies.
- Refund: The
return of the purchase price of the Services, in accordance with the terms
outlined in this Policy.
- Cancellation: The termination of a Service or subscription, initiated by
either the User or Swipe Pointe Technologies.
2. General Refund
Policy
2.1 Eligibility for
Refunds
Refunds will only be considered under
the following conditions:
- The Service was purchased directly from Swipe
Pointe Technologies.
- A refund request is submitted within 7 - 14 days
of the purchase date.
- The User provides a valid reason for the
refund request, such as a significant defect in the Service that was not
rectified in a reasonable timeframe.
2.2 Non-Refundable
Services
The following Services are
non-refundable:
- Custom software development services once the
project has commenced.
- Monthly subscription fees after the start of
the billing cycle.
- Any Service that has been used or accessed
beyond the trial period.
2.3 Refund Process
To request a refund, Users must
contact our customer support team at info@swipepointe.com with the
following information:
- User’s name and contact information.
- Proof of purchase (e.g., order number, receipt).
- Detailed reason for the refund request.
Our team will review the request and
respond within 21 business days. If approved, the refund will be processed to
the original payment method within 3 – 7 business days.
3. Cancellation
Policy
3.1 User-Initiated
Cancellations
Users may cancel their Services at
any time by contacting our customer support team at info@swipepointe.com. The following terms apply:
- Monthly Subscriptions: Cancellations will be effective at the end of the current
billing cycle. No prorated refunds will be issued for partial months.
- Annual Subscriptions: Users may cancel their annual subscription, and a prorated
refund will be issued for the unused portion of the subscription, minus
any discounts or promotional offers applied.
3.2
Company-Initiated Cancellations
Swipe Pointe Technologies reserves
the right to cancel any Service or subscription under the following
circumstances:
- Violation of our Terms and Conditions or other
policies.
- Non-payment of fees after multiple attempts to
collect payment.
- Suspected fraudulent or unlawful activities.
In the event of a company-initiated
cancellation, Users will be notified via email and may be eligible for a
prorated refund based on the unused portion of the Service.
4. Specific Service
Refund and Cancellation Terms
4.1 Software
Solutions
For software solutions purchased, the
following terms apply:
- If a defect is found in the software that
significantly impairs functionality and cannot be resolved within a
reasonable timeframe, a refund request may be submitted.
- Custom software development projects are
non-refundable once development has commenced. However, cancellations
before the start of the project may be eligible for a full refund, minus
any non-refundable deposits.
4.2 Subscription
Services
For subscription-based Services, the
following terms apply:
- Users may cancel their subscription at any
time, but no refunds will be issued for partial months or years.
- If a subscription Service is terminated by Swipe
Pointe Technologies for reasons other than a violation of our policies, a
prorated refund will be issued for the unused portion of the subscription.
4.3 Mobile Payment
Solutions and Payment Gateways Integration
Refunds for mobile payment solutions
and payment gateways integration will be handled on a case-by-case basis. Users
must provide detailed documentation of the issue and proof of purchase. Swipe
Pointe Technologies will review the request and determine eligibility for a
refund.
5. Limitations and
Exclusions
The following limitations and
exclusions apply to our refund and cancellation policy:
- Refunds will not be issued for issues
resulting from User negligence or misuse of the Services.
- Refunds will not cover any third-party fees, such
as bank charges or currency conversion fees.
- Swipe Pointe Technologies reserves the right
to deny refund requests that do not meet the criteria outlined in this
Policy.
6. Contact
Information
If you have any questions or need
further assistance regarding our Refund and Cancellation Policy, please contact
us at:
Swipe
Pointe Technologies
275 New N
Rd #3193, London, United Kingdom, N17AA
Email: info@swipepointe.com
By purchasing and using our Services,
you acknowledge that you have read, understood, and agree to be bound by this
Refund and Cancellation Policy.